FAQs

1. How can I contact you?

You can contact us by sending an email to ElysianNightsUSA@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the highest quality products and the best shipping options for our customers.

3. Can I get a refund on my product?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please make sure the item is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. To initiate a return, please contact us at ElysianNightsUSA@gmail.com.

4. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically refunded to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. What items are not eligible for return?

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us for further assistance.

6. Can I exchange an item?

If you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you can place a new order for the desired item.

7. What is the European Union 14 day cooling off period?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please provide the receipt or proof of purchase when initiating the return.

8. Do you offer international shipping?

Yes, we offer international shipping to select countries. The availability and shipping options may vary depending on the destination. Please contact us for more information regarding international shipping.

9. How long does shipping take?

The shipping time varies depending on the product and the destination. We work with multiple suppliers, so the shipping time may differ for each item. Generally, you can expect your order to arrive within 7-14 business days. However, please note that shipping delays may occur due to unforeseen circumstances or customs clearance procedures.

10. Can I track my order?

Yes, we provide tracking information for most of our orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.